HTC unveils Customer-Link - Carnectiv

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HTC unveils Customer-Link

HTC has unveiled Customer-Link, a new platform for the connected car developed in conjunction with Volkswagen Taiwan.

The Customer-Link Bridge is a vehicle performance measurement system designed by HTC. It comes with the Customer-Link smartphone app that connects to Volkswagen’s cloud-based customer relationship management services.

The Customer-Link Bridge will read car performance and driving information in real time, including distance travelled, engine RPM, engine oil and engine coolant temperature, and distance to empty. It also raises the alarm if there are any operating problems while driving, and shows the nearest service centres.

Customer-Link works with both Android and iOS mobile devices.

The purpose of the Customer-Link Bridge is to improve security and efficiency whilst driving and enabling the driver to keep an eye on the vehicle’s data to spot potential problems. Volkswagen will display this data on both the smartphone as well as the monitor inside the vehicle, which can be looked at without too much distraction. With MirrorLink, Customer-Link can mirror an app on the smartphone to the touch screen of the entertainment system in the car, which allows the car owner to control the app with the touch screen, providing a safer means of use while driving. Customer-Link also provides traffic information, such as current freeway traffic, electronic toll collection, gas station location and real-time parking info.

Volkswagen has stated that this new Customer-Link Bridge will be available all new Volkswagen vehicles sold in Taiwan from the beginning May of 2016, but there seem to be no immediate plans for the technology to make its way to markets outside Taiwan any time soon.

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